POLICIES

RETURN POLICY

We have a 100% happiness policy with a 30-day window to return your product if you are not completely happy for any reason. For your refund, please send us an email to aloha@laauinc.com or call us at 805-242-1101 to get authorization so we know to expect your return. Then, please return the remainder of the product in its original packaging. Once we receive your jar, we will process your credit and let you know that we have done so.

We accept returns in original packaging within 30 days of purchase for a full refund minus the cost of shipping to return the product.  All returns must be authorized first by phone or email.

We cannot guarantee that a product’s color will match exactly what you see on your computer screen, as all screens are different.  If you are concerned about how a product will look in real life, we encourage you to contact us for more information before placing your order.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt.  The customer is to take a picture and save all packaging and shipping materials until notified otherwise. We will quickly replace the item free of charge.

Customers may cancel an order at any point prior to shipment.  If an item has already been processed for shipment, cancellation is no longer an option.

SHIPPING POLICY

Most items are in stock and ready to ship.  If you order an item that on the rare occasion is not in stock, we will notify you immediately with an ETA, at which time you will have the option to cancel your order.